Why Edgecoms?

We build a suite of Shopify apps that move one number for merchants: revenue per visitor. Joining Edgecoms means shipping work that reaches real stores in days rather than quarters.

• A studio, not a single app: We build a suite of Shopify apps aimed at one number: revenue per visitor. You will ship across products rather than maintain one forever.
• Small team, real ownership: We are a small, global, fully remote team. You will own projects end to end without redundant meetings or standups, and your work reaches merchants in days rather than quarters.
• Merchants feel it immediately: Everything we ship moves conversion, order value, or retention for a real store. The feedback loop is short and the impact is measurable.

In this role you will...

• Be the first response for merchants across email and in-app chat, and own each conversation to resolution.
• Troubleshoot real issues inside Shopify stores, including theme conflicts, app settings, and billing questions.
• Write and maintain help documentation so the same question does not need answering twice.
• Escalate bugs to engineering with enough detail that they can be reproduced immediately.
• Turn recurring merchant complaints into product feedback the team can act on.

You will be a perfect fit if you...

• Have 1+ years in customer support for a software or ecommerce product.
• Write clearly and calmly, especially when a merchant is frustrated and losing sales.
• Are technical enough to read a theme, follow a setting, and reproduce an issue yourself.
• Are organized about follow-ups, because the second reply matters more than the first.
• Are comfortable collaborating asynchronously in a fully remote, global team.

You will be an exceptional fit if you also...

• Know the Shopify admin well, whether from support, agency, or merchant side.
• Have written help center content or built support macros before.

Our benefits

• Fully remote
• Competitive salary & equity
• 21 PTO days per year
• 7 holidays per year
• Home office stipend
• Annual in-person retreat

Additional notes

Application

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